WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, has introduced a suite of next-generation technology, analytics and digitally led insurance solutions designed to help insurers accelerate the digitization of their business processes, and better-serve their end-customers who are increasingly turning to digital channels.
The offerings span the insurance value chain, and leverage best-in-class embedded analytics, business automation, mobility and robotic process automation to address industry-specific business challenges, including claims settlements, fraudulent claims, and insurance policy lifecycle management.
“In an era of constant disruption and rapidly evolving customer expectations, it has become crucial for insurance companies to transform their business models. Today, insurers must focus on managing risk and regulatory complexities, improving efficiencies, and adapting processes to meet increasing consumer expectations. This pressure on the insurance industry requires innovative, digital, future-ready solutions. By combining state-of-the-art automation tools, process expertise and domain knowledge, WNS has developed a suite of unique technology-enabled and analytics-driven solutions to address these industry challenges,” said Keshav R. Murugesh, Group CEO, WNS.
The insurance solution suite includes the following offerings:
eAdjudicator – A technology tool driven by robotics process automation that helps automate the end-to-end adjudication process of various types of claims.
InsurACE – A fully automated insurance administration system that helps in end-to-end lifecycle management of insurance policies. It offers a unified view of operations spread across multiple geographies with real-time distribution of work to manage high-transaction volumes.
Broker Connect – A state-of-the-art mobility solution, which meets all the requirements of insurance brokers and financial advisors. This mobile app has multiple features such as real-time status update / push notifications on new policy set-up as well as policy amendments.