Exclusive responses from Karan Bhangay -Founder of Indulge Global.
1. Can you take us through your journey—what inspired you to start Indulge, and what were some of the key moments that shaped the brand?
Karan: The change in people’ mindset after the pandemic, the idea of buying luxury online and the extensively increased use of WhatsApp were some of the key moments helping us shape the brand. While transforming a decade full of experiences and unparalleled relationships also added to the same.
2. Indulge operates in the luxury concierge space. What sets it apart from competitors, and how does it redefine exclusivity and personalized service?
Karan: There is no available company that does what we do. Personalisation and delivering impeccable service is the key to our success. We are available around the clock for our members.
Personalization is the new currency of luxury.
It’s what separates our concierge service from just another “premium” customer support line.
At Indulge Global, we’ve seen it firsthand:
– Booking a table isn’t impressive. Having the chef curate a secret off-menu dish just for you? That’s where the magic happens.
– Getting concert tickets is easy. Having backstage access and a casual chat with the artist? That’s real exclusivity.
The wealthiest people don’t want more. They want something different.
And in a world drowning in options, those who master personalization? They win.
3. The brand recently secured a $1M investment from Gautham Pai. How do you plan to leverage this funding to scale Indulge, and what can we expect in terms of future growth and expansion?
Karan: We secured funding from Gautham Pai and Nikhil Shettar. Indulge Global plans to use the fresh capital to drive expansion, strengthen its workforce, and bolster its tech stack.
We aim to board 1000+ members to Indulge Global and service them exceptionally for anything and everything.
4. Being featured on Shark Tank is a milestone for any brand. How was that experience for you, and what impact has it had on Indulge’s trajectory?
Karan: Being on Shark Tank India was a game-changer for Indulge Global. It gave us incredible visibility, validation, and the opportunity to showcase our vision to a national audience.
The experience reinforced our belief in the business and helped us connect with the right investors, ultimately accelerating our growth. More than just funding, it opened doors to strategic partnerships and a stronger brand presence in the luxury concierge space.
5. What is your long-term vision for Indulge? How do you see the brand evolving in the ever-changing luxury service industry?
Karan: Indulge Global’s long-term vision is to become and stay on the top of the food chain in the concierge business. In fact, we are not just a concierge company, we want to stand up all our clients globally when they need us most.
