Indian startups are venturing into creating extensive language models (LLMs) to enhance generative AI in Indian languages. Language models (LLMs) and generative AI promise to revolutionize customer experiences in diverse industries. By enhancing support systems, […]
NEW YORK–Automakers must strengthen their relationships with their dealers to improve customer experiences, boost sales and increase consumer loyalty, according to a new report from Accenture (NYSE: ACN). “The customer experience was designed by auto […]
New research from OpenText reveals the extent to which the pandemic has changed customers’ expectations of brands, and the increasingly important role of a streamlined digital experience post-COVID. The new data – from a survey […]
The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to shift towards new business models […]
Hyderabad: Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc. (NASDAQ: PEGA), the software company […]
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