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The Role of LLMs in Elevating Customer Experience Standards: Here Are the Top Platforms Leading the Way

Indian startups are venturing into creating extensive language models (LLMs) to enhance generative AI in Indian languages. Language models (LLMs) and generative AI promise to revolutionize customer experiences in diverse industries. By enhancing support systems, […]

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Technology

Zendesk signs definitive agreement to acquire Klaus

Bangalore– January 10, 2024 – Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically […]

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Business

Zendesk Research Predicts: India Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

BENGALURU: Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly […]