Bangalore – April 18, 2024 – At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, […]
Bangalore– January 10, 2024 – Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically […]
The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to shift towards new business models […]
1. Zendesk “The pandemic has further accelerated the need to address gender equity within organisations – and it starts with businesses ensuring the fair treatment of women in alignment with their needs and ensuring they […]
BENGALURU: Zendesk, Inc. (NYSE: ZEN), a customer service software company with support and sales products designed to improve customer relationships, today announced the general availability of its comprehensive messaging solution as part of the new […]
BENGALURU: Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly […]
KT Prasad, MD and RVP, India & SAARC, Zendesk “2020 has been a challenging year for businesses and customers alike. Earlier this year, customer experience (CX) teams across the globe had to rapidly adapt amid […]
Zendesk, Inc. (NYSE: ZEN) today announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket […]
Zendesk strengthens its regional leadership bench with Software-as-a-Service (SaaS) veterans Wendy Johnstone and Gari Johnson to accelerate growth in the Asia Pacific (APAC) region, which accounts for more than 10% of the company’s global business […]
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