Several major retailers in the UK have recently suffered serious cyber attacks that have significantly impacted their business operations. These cyberattacks caused supply chain issues and online sales outages, disrupting services.
The threat of cyber attacks is increasing in the UK, as more retailers have recently fallen victim to malicious attacks. Leading digital staffing platform Coople has put together tips on how to support and bolster your teams to recover from the fallout from a cyber attack.
Rufus Hood, General Manager UK at Coople, comments:
“This is a challenging time for the UK businesses that have suffered cyber attacks – recovering from a breach is a difficult process, as it takes time to resume normal operations.
“There are a huge range of ways that businesses can be impacted by these attacks. The disruption of critical systems can lead to delays in production and shipping, meaning that companies with warehouses may find themselves under strain as they try to catch up in the aftermath of a breach. Businesses might also find their customer service departments under increased pressure, as worried members of the public get in touch with queries about the security of their personal information, or enquire about delays to their orders.”
Tips for businesses
Crisis management: In the instance of a cyber attack, the best course of action is to immediately contain and shut down the threat, mitigating the damage as soon as possible. If you don’t have people with expertise in cybersecurity in your team already – perhaps if you have a smaller business – there are consultants who can help. Make sure your internal Finance, Legal, IT and Compliance teams have the support they need to; either re-allocating staff to these teams temporarily or bringing in temporary staff to help.
Seek additional support: During an unprecedented event like a cyber attack, businesses can benefit from flexible workers to provide immediate services in your company to help get operations up and running again, and support your team. Receiving the right services quickly and efficiently can help minimise downtime as well as time spent hiring permanent employees.
Boost your customer service: If your business is impacted by a cyber attack, this can cause concern from your customers. Your customers may reach out to you over service disruptions, increasing the workload of your team. Hiring customer service specialists on a flexible basis can help manage the customer queries and concerns during this challenging time.