SEATTLE, October 17, 2025 — Amazon (NASDAQ: AMZN) today announced the expansion of its telehealth service, Amazon One Medical Pay-per-visit, to provide care for children ages 2-11 dealing with select common health conditions. The service connects families with certified family care providers for quick medical guidance and treatment, paid for with a flat, one-time fee rather than insurance or a membership.
Parents and guardians can now use Amazon One Medical Pay-per-visit to treat conditions like pink eye, lice, and over ten common skin-related issues including eczema, bug bites, contact dermatitis, fungal rashes, and more. The service also covers EpiPen and asthma medication renewals. Message-based visits start at $29 and video consultations cost $49. Insurance, Prime memberships, or Amazon One Medical memberships are not required to use this service.
Each visit includes a personalized treatment plan and prescriptions when needed, which customers can fulfill through Amazon Pharmacy or the pharmacy of their choice. Amazon Pharmacy is a full-service online pharmacy that provides upfront, transparent pricing, 24/7 access to pharmacists and free nationwide delivery of medications directly to customers’ doors, including same-day delivery in select U.S. cities.
“As a parent, I am all too familiar with taking a child who doesn’t feel well to urgent care and waiting over an hour, only to spend ten minutes with a clinician,” said Bergen Elsa, general manager for Amazon One Medical Pay-per-visit. “This service makes it easier for families to connect with trusted family care providers, day or night, saving time and money while providing peace of mind and helping kids feel better sooner.”
How Amazon One Medical Pay-per-visit works for children’s conditions
Parents and/or guardians browse treatable conditions on health.amazon.com/children. Once they select their desired visit type, they will see an option to add a new Amazon Health minor profile to their account in order to easily manage their child’s care. Once that’s done, parents and/or guardians can follow these steps for their Amazon One Medical Pay-per-visit consultation:
Fill out a brief intake form with their child’s medical history and symptoms
Amazon One Medical Pay-per-visit connects you with a board-certified family practice physician or licensed family nurse practitioner
The provider will follow up after the visit with a treatment plan
The Pay-per-visit service is ideal for families without insurance or those who prefer not to use their insurance for occasional healthcare needs. Visits can be paid by credit card or through a Flexible Spending Account or Health Savings Account.
What kids’ conditions are treated by Amazon One Medical Pay-per-visit?
Amazon One Medical Pay-per-visit currently focuses on treating pink eye, head lice, and common kids’ skin issues, including eczema, contact dermatitis, impetigo, fungal rashes (e.g. ringworm), bug bites, hand-foot-and-mouth disease, fifth disease, roseola, poison ivy and diaper rash. Parents can also renew their kids’ EpiPen and asthma medications.
“We are here 24/7 to help parents who need quick medical guidance to determine the appropriate level of care when their child is developing concerning symptoms,” said Natasha Bhuyan, MD, family physician and national medical director for Amazon One Medical. “This service isn’t meant to replace a family’s relationship with their child’s pediatrician, but rather to serve as a convenient option for those ‘in-between’ moments for parents with time-sensitive concerns who don’t already have on-demand access through a One Medical membership.”