By Mr. Amit Raman, General Manager, Radisson Blu Pune Hinjawadi
“For India’s hospitality industry, 2025 has been a pivotal year, a time of renewed effort, resilience and innovation. With the reduction in GST rates and the rise in domestic travel, growing infrastructure and the emergence of Tier 2 and Tier 3 destinations, these factors have contributed to the industry’s record rate of occupancy and consistent revenue growth. In addition, there is a significant shift towards workforce development, digital transformation and sustainable practices, all of which point to a more responsible and future-ready stage of growth.
As we enter 2026, adapting to the changing desires of modern India will be the main focus, such as purposeful innovation, utilising technology, enhancing service quality and developing experience-led hospitality. Commitment to our customers is the key and meeting service excellence which meets international standards is the end goal. The hospitality sector should provide the same amount of dedication and comfort to a customer which is provided by a homestay, as there has been a growing trend in preferences for homestay experiences. This is a challenge which we as an industry need to overcome together and provide the best of both worlds to our customers.” – Mr. Amit Raman, General Manager, Radisson Blu Pune Hinjawadi.