The prevalent pandemic crisis continues to test the business world. The economy struggles to get back on its feet. While it struggles to get any momentum, all industries are hit, but some are hit harder. Hospitality is among those industries that are hit the hardest. With its business heavily dependent on “human” experience, the Hospitality Industry is caught in a sticky dilemma of getting back into business, restarting operations and taking care of its employees and customers at the same time.
No one is sure of what is safe and that has forced most of the consumers indoors. It is for the industry to try and get some confidence back in the minds of employees and consumers. Making them feel safe is one sure way of doing that. When consumer confidence is back and they do start coming out of their homes into restaurants, resorts and holiday retreats, their expectations would be largely different from what they were before the Corona era. For one, their new and changed expectations will be based on “safety”. The new normal is going to be “safely enjoying” things including eating, travelling and holidaying. The more they feel safe the more they will enjoy the experience. The Hospitality Industry is all about the experience. And that experience is felt often in every transaction and interaction with the Hospitality Service Providers at the front end– the Staff.
Service is all about the positive experience and making sure consumers get a positive experience comes from staff who are well trained. The positive experience is all about meeting expectations. With consumers’ expectations changing, the hospitality staff must be trained to meet the new expectations from the word go. Training staff is a challenge in today’s world of contactless everything.
With online learning and development fast becoming the answer, there is a need for making online learning engaging, fun and cost-effective. “One of the significant challenges in online training today is the sheer amount of data online sessions consume. A vast majority of our people have prepaid mobile connections where they are given a daily quota of around 2 GB of data. A 45-minute session on popular live session platforms today drain almost all of that quota of data leaving users with very less data for their other needs” points out Ravi Krishnamurthy, the co-founder of Growthcode Technology Solutions Pvt Ltd, a company that specializes in Human Capital Actualization. “Another challenge is the lack of consistent, stable internet signal. With most of the people working from home, mobile signals are often week particularly during working hours since the signal is shared” he adds. “What is needed today is the flexibility of time and space. Online learners should be able to learn anytime, so they can log on to their learning sessions in those hours where the internet signal is stable and is not shared. Our Prolear Platform solves this problem among several others” he quips.
Growthcode Technology Solutions, A company based in Bengaluru has been developing virtual platforms to enable easy learning that is easy to use, affordable and scalable. PROLEAR is a learning platform that can be used by any Industry. PROLEAR is highly customizable. With it the flexibility it offers, employees and staff can be trained and mentored personally in one-to-one training sessions wherever they are, whenever they are available. The unique platform also features innovative ways of getting evidence of learning, clearly measurable outcomes and levers for timely course correction.
Hospitality Industry can benefit from PROLEAR. With the flexibility it offers, staff – from apprentices to senior roles can be trained in waiting on guests, front desk management, administration, guest relations, complaint and escalation management etc., effectively in meeting the new expectations consumers will have once businesses reopen. It can be used to upskill and cross skill staff too. With PROLEAR being connected with the OPPORTUNITY TRIANGLE another platform built by Growthcode for Human Capital Actualization, The Hospitality Industry can reap the benefits of effective workforce management including recruitment, training and deployment.
“PROLEAR comes with all the benefits of a one-stop-shop. Comfort and convenience, consistency, ease of operation, flexibility and a 24/7 support system” signs off Ravi Krishnamurthy.
