Zurich customers and claimants experiencing simple and efficient claims payment options.
FOLSOM, Calif. – June 26, 2024 – One Inc, the leading payments network for the insurance industry, announced today that Zurich North America has successfully implemented One Inc’s digital claims payment system for outbound claims payment capabilities. Zurich is one of the largest providers of commercial and risk management solutions in North America and pays out hundreds of thousands of claims every year on behalf of – and for – its customers.
ClaimsPay® provides insureds and other claimants digital options and near real-time capabilities that are not available through traditional paper check payments. One Inc.’s cloud-based payments allow faster delivery options for how customers and claimants receive claims payments. This is done through a variety of payment options and supports single and multi-party, as well as vendor-related payments.
“Implementation of ClaimsPay® has fit nicely into our customer-focused strategy,” said Keith Daly.” Chief Claims Officer for Zurich North America. “Through digital innovations such as this offering from One Inc., we have given our customers and other claimants, a robust electronic payment network that simplifies the claims process and enhances their overall claims experience.”
Since implementation began, Zurich claimants have reacted positively to their ClaimsPay® options. When choosing between digital methods and traditional paper checks to date, more than 95 percent have selected an electronic payment option. “We listened to feedback from our risk manager customers who told us they wanted modern solutions for managing their unique insurance needs including simple claims payment processes,” Daly added. “Our implementation of One Inc,’s ClaimsPay® is a testament to that.”
“Digitizing claims is a transformative initiative for any insurer, and we are thrilled to be selected by Zurich, a company that is recognized for providing value to their policyholders,” said Ian Drysdale, Chief Executive Officer at One Inc. “As carriers further diversify their policy offerings and place more focus on enhancing their claims workflow, it is crucial to work with a technology partner who understands their operational complexities and has the trusted industry knowledge in processing claims across their product lines.”
