Tokyo, Japan, January 6, 2025: transcosmos hereby announces that the company today, December 23, 2024, began a business alliance with DMS Inc. (Headquarters: Tokyo, Japan; Representative Director and President: Katsuhiko Yamamoto), a company offering logistics and sales promotion services for direct mail and online shopping companies.
Along with recent trends and changes in the e-commerce market, every e-commerce business is carrying out a variety of initiatives to deliver a greater customer experience while retaining competitiveness, as is already well known. In particular, to increase repeat customers and strengthen brand loyalty, it is a must to offer a greater post-purchase customer experience. To meet the growing e-commerce business demands, transcosmos will expand its logistics business drastically, focusing on the scalability and quality of its CX fulfillment business.
Under this new business alliance, the two companies will enhance their respective logistics centers—transcosmos’s e-commerce one-stop center Kitakashiwa and DMS’s logistics centers for direct mail and online shopping—through the following initiatives:
1. Reduce delivery lead time by expanding logistic centers and utilizing centers located in both east and west Japan
2. Increase services by utilizing the latest technologies for logistics DX including automation as well as utilizing printing equipment for catalogue and direct mail
3. Optimize delivery costs by the mutual use of the two companies’ competitive delivery fee by package size
With the initiatives above, the two companies will deliver the best possible services by expanding logistics centers that guarantee the same level of service quality for both companies.
In addition, transcosmos will add DMS’s CRM services centered around the DMS member database and direct mail to transcosmos e-commerce one-stop service lineup. With the new services in place, transcosmos will further strengthen its sales marketing services by diversifying both digital marketing and real promotion.
Integrating transcosmos’s know-how acquired through operating e-commerce business and CX enhancement solutions built on DMS’s services, transcosmos will streamline its operations while helping clients expand their sales, ultimately leading clients to success.