NAB Innovation Centre India expands with new office opening

Neeraj Goyal, Executive, Country Head, NAB Innovation Centre India

Monday, 12 March 2024: National Australia Bank (NAB) opened its second office in one of India’s largest business districts, a move that will strengthen the bank’s technology teams and improve its operational services to support customers.

The new 8-storey block 3 building at DLF Downtown is the bank’s third office space in India, with more than 9,000 square metres on the third floor designed to support more than 700 colleagues working in technology and operations teams. NAB now has more than 20,000 square metres of office space across buildings in India.

NAB Innovation Centre India Executive and Country Head Neeraj Goyal said the new office would allow NAB to increase its expertise across important areas including cyber security, technology, lending services and payments. “With more than 93% of customer interactions now taking place online, the need to invest in technology, operations and digital capabilities has never been greater,” Mr Goyal said.

“The move towards digital banking and digitised services continues to grow. To address that we’ve been growing quickly over the last 19 months, tapping into India’s vast information technology and operations ecosystem, complementing teams in Australia and other global locations that we support.”

“Expanding our operations in the heart of India’s technology and financial district will help NAB to attract the best talent and serve customers, including extending NAB’s hours of service leveraging global time zones. It also underpins our commitment to the region and to developing future-ready skills in an inclusive and diverse work environment.”

NAB is Australia’s second largest bank and launched the NAB Innovation Centre India, based in Gurugram in July 2022.

The new office sits alongside its investment in upskilling and training programs for colleagues – including FINSIA’s globally recognised Career Qualified in Banking Accreditation (CQiB), Distinctive Leadership program for all leaders and a wide range of cloud training programs through the NAB Cloud Guild, including the AWS She Builds Cloudup program open to all colleagues. Across NAB, more than 5600 cloud certifications have been gained since the program began in 2018.