New Delhi, March 19: The Department of Posts is serving over 47 crore Post Office Savings Bank (POSB) account holders through its network of more than 1.64 lakh post offices, the government informed the Lok Sabha.
In a written reply, Minister of State for Communications Dr Pemmasani Chandra Sekhar said India Post continues to play a key role in financial inclusion by offering a range of savings schemes, including savings accounts, time deposits, recurring deposits, Public Provident Fund, and Senior Citizens Savings Scheme.
The department also supports the distribution of pensions, subsidies, and other benefits through Direct Benefit Transfer (DBT) into post office accounts.
According to the data, Sukanya Samriddhi Yojana accounts have reached 3.83 crore, while the Mahila Samman Savings Certificate scheme has 37.3 lakh accounts as of February 28, 2026. These schemes aim to promote financial security for the girl child and enhance women’s financial participation.
India Post has set up 13,352 Aadhaar centres across the country, including mobile units for remote areas. These centres have processed over 14.72 crore transactions, improving access to identity services, particularly for rural and elderly populations.
In collaboration with the Ministry of External Affairs, the department operates 452 Post Office Passport Seva Kendras (POPSKs). These centres have processed more than 2.09 crore passport applications and police clearance certificates, improving access to passport services in rural and semi-urban areas.
India Post Payments Bank (IPPB) is providing a range of citizen-centric services, including Aadhaar-enabled payments, digital life certificates, mobile number updates in Aadhaar, and enrolment services for children under five years of age.
The department has also upgraded its Complaint Management System under Advanced Postal Technology 2.0, launched in March 2025. The new system includes a customer-interactive resolution process, requiring user consent before closing complaints and enabling automatic escalation in case of disputes.
The government said these initiatives are aimed at strengthening financial inclusion and improving access to essential services, particularly in rural and underserved areas.
