Messaging and conversational AI are no longer “future tech” — they are the new frontiers for communicating to customers instead of face-to-face. From customized selling experiences to real-time support in multiple languages, these platforms allow businesses to connect faster, smarter, and at scale. They are also transforming the way customers instantly connect and communicate with brands and services, enabling and improving customer engagement opportunities.
1. Engati.ai – Omnichannel AI at Scale
Engati.ai is uniquely transforming the way businesses engage with their customers by enabling automations over WhatsApp, Instagram, Messenger, websites, apps, and voice channels – in 50+ languages.
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Fast to deploy: businesses can go live within days, rather than weeks.
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Deep integrations: connecting to CRMs, e-commerce, and ticketing systems.
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Unified analytics: leads, conversations, and conversions tracked within one platform.
Engati.ai can be seen implemented across verticals (BFSI to retail) to drive leads, support, and retention while keeping the human touch.
2. Yellow.ai – Enterprise-level CX Automation
Yellow.ai uniquely combines chat, voice, and generative AI to provide hyper-personalized experiences, but their secret-sauce is the ability of their Dynamic AI Agents to in real-time adjust for anything from simple FAQs to complicated workflows.
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Global market: Fortune 500 customer base.
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Multi-lingual: 135+ languages covered.
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Use cases: customer support, HR automation, marketing, and sales engagement.
3. Gnani.ai – Voice AI for Vernacular India
Gnani.ai is focused on voice-first AI solutions and fills a language gap in India’s diverse population.
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Key strengths: Speech-to-text, text-to-speech, voice biometrics.
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Language models: Major Indian dialects and regional variations.
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Industries served: BFSI, healthcare, contact centers.
4. Sarvamm.ai – AI for Hyper-Personalized Messaging
Sarvamm.ai focuses on real-time personalization in customer conversations using behavioral data to personalize conversations and improve conversion rates.
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Messaging-first: Takes an optimized approach for messaging, including WhatsApp, SMS, and in-app chat.
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Campaigns: Helps personalize outreach according to customer history and factors.
5. Convin.ai – AI-Based Sales Conversations
More than customer service, Convin.ai focuses on maximizing sales calls, chats, and meetings.
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Conversation intelligence: Detects buying signals and customer objections.
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Sales coaching: Uses AI insights to coach teams.
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Performance tracking: Measures talk time, sentiment, and success rate.
6. Convozen.ai – Conversational Commerce
Convozen.ai is built specifically for e-commerce and retail brands that convert conversations to conversions.
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Guided selling: Helps customers navigate product selection and preferences.
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Post purchase engagement: Handle orders, returns, and upsells.
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Multi-channel: Uses messaging, social, and web chat.
By 2026, AI-powered messaging is expected to manage over 70% of customer interactions, with language diversity emerging as a key driver in India’s growth story. As conversational commerce rapidly becomes a multi-billion-dollar opportunity, blending sales and support into seamless experiences, brands omnichannel reach and fast, scalable deployment position it as a standout leader in this AI-driven engagement era.