New Delhi, June 1: The Employees’ State Insurance Corporation (ESIC) has introduced a centralised digital patient feedback system across all its hospitals, marking a significant step toward improving patient care and service quality.
The new platform allows patients to provide real-time feedback on hospital services, creating a structured way for ESIC to monitor and enhance patient experiences. By consolidating responses from hospitals nationwide, the system helps identify service gaps and supports more informed decision-making for hospital administrators.
“Listening to patients is key to delivering better healthcare,” said an ESIC spokesperson. “This digital feedback system will allow us to act quickly on suggestions and concerns, making hospital services more responsive and patient-focused.”
The initiative also aligns with the government’s broader digital healthcare goals, ensuring that services are efficient, transparent, and accessible. By leveraging technology, ESIC aims to improve hospital processes, enhance patient satisfaction, and foster trust in public healthcare facilities.
Patients and hospital staff alike are encouraged to engage with the platform, ensuring that ESIC hospitals not only meet medical needs but also provide a supportive and responsive environment for all beneficiaries.