New Delhi, May 11: Artificial intelligence adoption is accelerating rapidly across Indian workplaces, with organisations increasingly integrating AI tools into daily operations to improve efficiency, automate tasks, and enhance decision-making, according to a new report released by ISACA on Monday.
The report revealed that a significant majority of professionals in India are already using AI at work. However, despite the growing adoption, only around one-third of respondents said their organisation’s investment in AI has fully met or exceeded expectations in terms of return on investment (ROI).
The findings are based on a global survey of more than 3,400 digital trust professionals, including participants from India. The study highlights that Indian organisations are taking stronger steps toward AI governance, with nearly half of surveyed companies now having a formal and comprehensive AI policy framework in place. This marks a substantial increase compared to the previous year and places India ahead of the global average in AI policy adoption.
At the same time, the report noted that several organisations are still developing their governance structures. Some companies acknowledged having only limited AI policies, while others reported operating without any formal AI framework.
According to the study, AI has become deeply embedded in workplace functions, particularly in areas such as productivity enhancement, automation of repetitive processes, content creation, and large-scale data analysis. However, the report cautioned that governance systems and operational preparedness are still evolving.
The increasing importance of AI is also reshaping workforce priorities in India. A large number of respondents said AI-related skills are now critical for their profession, prompting organisations to invest more heavily in employee training and upskilling programmes.
In addition, businesses expect continued growth in AI-driven employment opportunities over the coming year, reflecting rising demand for specialised digital and technology talent.
Commenting on the findings, Keith Bloomfield-DeWeese, Senior Manager of AI Product Development at ISACA, said organisations are under mounting pressure to demonstrate tangible outcomes from AI investments, even as many remain in the early stages of understanding the technology’s long-term value.
He added that successful AI implementation requires sustained investment in people, operational processes, and governance systems rather than expecting immediate financial returns.
The report underscores India’s growing leadership in AI adoption while also highlighting the need for stronger governance, clearer strategies, and long-term planning to fully realise the benefits of the technology.