Carlsbad, CA : This timely discussion is focused on running and managing a contact center during one of the most uncertain times in the last decades. Michael McGuire takes a step back and makes a clear and concise analysis of the present-day contact center industry, pinpointing some of the key aspects that can make or break a center business.
By defining problems and offering solutions, this webinar offers a great deal of practical and actionable information. Together with host Christian Montes, Michael tackles the issues of having to deal with a sky-high turnover rate, a decaying company culture and the technology problems that come with migrating to a virtual infrastructure.
This is a unique opportunity for anyone in the Call Center Industry who wants learn more about building a crisis-proof business model for contact centers by:
· Reducing the agent turnover rate in the new age of remote-work.
· Setting up a framework that promotes the company culture even beyond the brick-and-mortar office.
· Dealing with the IT and infrastructure issues of running a virtual or hybrid center.
The on-demand webinar is available for free. Interested parties can access it here:
Are you a proud member of the Contact Center industry? Do you want to impart your knowledge to our viewers? Do you know anyone who fits these criteria? Email us at mirela.otea@nobelbiz.com and let’s set up a meeting.
The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
NobelBiz is a Contact Center as a Service company providing both carrier and software solutions. Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced software solutions that handle text (email, webchat, SMS), social media, and voice in a single interface.
