Nucleus Software adds AI chatbot to FinnOne Neo Digital Channel solutions powering contactless lending in the post COVID-19 world

Genpact’s artificial intelligence,

Nucleus SoftwareNucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market-leading FinnOne Neo digital lending platform. The new channel solutions will help retail lenders offer contactless digital lending across the full loan lifecycle.

FinnOne Neo myLoan, an AI-powered conversational chatbot, is designed to help lenders provide self-service on WhatsApp and other instant messaging platforms. The solution significantly reduces servicing time while lowering costs and delivering personalized experiences. Another new solution, FinnOne Neo Sales Assist, a web channel for loan sourcing, helps lenders’ agents provide quick, easy, and completely digital financing at retail stores, automobile dealerships, lifestyle stores, travel booking offices, and other points of sale. The API based solution caters to a wide variety of loan products that can be swiftly sourced at the location of purchase and can be easily integrated with external sources for data input and validation.

In a post-COVID-19 world, where social distancing is expected, contactless, 24×7 digital lending is a fundamental requirement. FinnOne Neo’s comprehensive portfolio of digital channels includes specialized mobile applications and web portals for customers and financial institution staff users. The solutions cover the full loan lifecycle, from loan origination and loan servicing to delinquency management and collections. Mobile / web-based origination and field verification with geotagging makes loan sourcing completely digital, secure, and super fast. It provides a wide range of capabilities including paperless sourcing, instant credit checks, data validation, the ability to initiate underwriting, and rate approval requests. While using mobile apps, portal, or chatbots to fulfill their servicing needs, customers do not need to visit branches or call centers and can avail services with a click or a tap.

With mobile-based collections app for the field collectors, lenders can benefit from a variety of digital payment mechanisms, reduce risk and lower fraud, while offering real-time transaction updates, optimized route planning for agents, and centralized tracking of collections.

Mr. Sudeep Verma (Global Head-FinnOne Neo) commented, “The COVID-19 pandemic has accelerated the shift to digital. We are continuing to invest in innovative, sophisticated technologies to help our customers thrive. AI will power the next wave of transformation and the delivery of lending services, close to the customer will be a competitive differentiator. That’s why we have added myLoan and Sales Assist to our comprehensive digital channel solution set. Our mobile solutions have already handled 9.1 million field verifications, 155 million loan servicing transactions, and over USD 3.4 billion in loan collections”.