June 8: The e-Jagriti grievance redressal platform has been awarded the Silver Award in recognition of its outstanding performance in digital governance and citizen service delivery. The platform has also recorded a strong 90.75% grievance disposal rate, highlighting its efficiency and responsiveness in addressing public complaints.
The recognition underscores the platform’s role in strengthening transparent, accountable, and technology-driven governance. By enabling citizens to register and track grievances online, e-Jagriti has significantly improved accessibility and reduced turnaround time in resolving issues across departments.
Officials noted that the high disposal rate reflects improved coordination between departments, streamlined workflows, and increased adoption of digital tools for grievance management. The platform has contributed to enhancing citizen trust by ensuring faster resolution and better monitoring of complaints.
The award acknowledges e-Jagriti’s contribution to advancing e-Governance initiatives and promoting a more responsive public service delivery system. It also highlights the government’s continued focus on leveraging digital platforms to improve efficiency, transparency, and accountability in administration.
Going forward, efforts are expected to further enhance the platform’s capabilities through automation, data analytics, and user-friendly upgrades to ensure even faster and more effective grievance redressal.