India, 23rd April 2025: Kapture CX, a renowned Agentic AI Customer Experience platform has recently appointed Gaurav Prakash as the new Senior Director of Enterprise Sales to build and scale the enterprise function across India with a global outlook.
Gaurav boasts 14 years of experience in the SaaS industry and has been at the forefront of multiple technology domains, including EdTech, ProcureTech and most remarkably Customer Experience (CX). He recognizes the growing demand for pure-play agentic AI powered CX solutions in the market and hence, his appointment will be pivotal for Kapture CX as it stands out as the only player delivering an end-to-end CX suite built organically in India.
Commenting on the onboarding announcement, Gaurav Juneja, CRO of Kapture CX said, “We are excited to welcome Gaurav to Kapture CX at a time when the enterprise market is ready for disruption. His deep expertise across SaaS and customer experience aligns perfectly with our vision to deliver innovative and end-to-end CX solutions. With his appointment, we are confident in accelerating our growth and strengthening our position as a market leader.”
Elated with the appointment, Gaurav Prakash, the newly appointed Senior Director at Kapture CX said, “The market is at an inflection point. Enterprises—whether legacy businesses or digital-native brands—are actively looking for a comprehensive CX platform that aligns with their transformation goals. Kapture is well-positioned to capitalize on this shift, especially with its early investment in Generative AI and Agentic AI by the leadership & the founders as a game-changer.”
Before joining Kapture, Gaurav Prakash played a key role in scaling North, East and West India’s enterprise function at Freshworks and was also associated with PwC. As Kapture continues to expand its enterprise footprint, Gaurav is actively looking to bring in top talent in enterprise sales and strengthen the company’s leadership in the CX space.
“I am highly inspired by Kapture’s culture and its energetic, hardworking teams across GTM, Sales, Marketing, and Finance—teams that are deeply committed to problem-solving, no matter the challenge,” Gaurav Prakash added.