Delhi, March 16, 2024: On World Consumers Rights Day, OPPO India introduces the OPPO Self-Help Assistant, a digital service that lets consumers resolve their smartphone issues without visiting a service centre. This first-of-a-kind initiative in India covers all OPPO handsets—A, F, K, Reno, and Find Series—launched within the last five years. The programme aligns with the Government of India’s “Right to Repair” framework and is designed to provide customers with comprehensive support and guidance.
“Indian consumer are very tech-savvy, and this portal provides users with all the information they would need to troubleshoot their OPPO smartphones without making a trip to the service centre,” said Savio D’Souza, Director of Product Communications at OPPO India. “With the Self-Help Assistant, OPPO makes things simpler for consumers; this initiative is about empowering them and enhancing their experience of owning an OPPO device.”
OPPO India users can access the Self-Help Assistant by visiting the OPPO website (see above) or app (MyOPPO app > Support Tab > Self-Help Assistant). Users will need to select their device from the interface, after which they can choose between the Simulations and Troubleshooting options that are displayed on the left side. Customers can also check the complete Specifications of their device via a button top right (see below).
Under Simulations (see below), users can access 400+ settings and functions—including Camera, Memory, Recording, Backup, Wi-Fi & Hotspot—by typing queries into the search box or selecting options from the menu. This section is designed to help users explore and understand the features of their phones via digital step-by-step guides.
With Troubleshooting (see above), users can resolve software issues around Data, Network, and Device Support after answering a few questions. Users can provide their feedback via thumbs up or thumbs down icons, depending on whether their issue was resolved successfully or not. In case of unresolved issues, users can input their contact information for a follow-up by an OPPO India Customer Support representative.
In the next phase, OPPO India’s Self-Help Assistant will offer multilingual support and integrate IoT products, continuing to enhance our self-service for an even better experience ahead.
